A grounded, strategic partner bringing clarity, structure and results.
The Anchor Haus is a collective consulting agency that helps clients build stable and scalable customer success organizations
Our Mission
At the Anchor Haus, we will turn your customer success team into a trusted advisory group that your clients and your organization cannot live without.
About Us
Our Approach
Our Approach
Our Approach
Evaluating your team and their processes, what is working today and where do things need to improve? Create a framework for Customer Success and make sure that everyone in your company understands Customer Success.
Our Team
Our Approach
Our Approach
Our team consists of experience customer success managers who have talked the talk and walked the walk. They can help train and educate your customer success to be the best it can be. Your CSMs will work in harmony with sales, onboarding teams, professional services, product management and customer support.
The Results
Our Approach
The Results
Your Results will soar - from productivity to increased client satisfaction to higher renewal rates. Cross-sell and Up-sell will also improve if that is your goal. We will evaluate the before and after of our engagement with you and your teams.
Unlock The Potential of Customer Success
Clearly define the role of the CSM
Too many times, we see our client struggling with the mission of customer success. Everyone in the organization needs to know the mission and vision of the customer success organization. We will get to know your business and help you decide some critical factors - are CSMs involved in the selling process, onboarding, executive relationships, renewal creation?
Process and Procedures
Do your CSMs have an adequate CRM tool? Is it shared within the organization? Are the health scores mapped out? What is the NPS or CSAT process? How many playbooks do you need?
Client Handoff
Make sure your CSMs have an open and collaborative hand off process once a client has signed a contract. This is where the sales teams and CSMs need to truly align for the benefit of the customer.
Strategic Account Planning
CSMs need to take the lead on strategic account planning and serve as your go to person in the organization for all things related to the account. This is a skill set that every CSM must have - it requires a vision of the big picture and knowing how to get high and wide in an account. How to ask the tough questions.
Define Success
What are the gross retention rates? Net retention rates? Are your CSMs successfully cross-selling and up-selling?
Your Clients
Your client will come to rely on your CSMs for all things - your CSMs know how to be on the front lines and know where to go to get answers.